Risk Framework
Health Score Risk Thresholds
01
75–100 (Healthy)
Action: Monitor weekly. Review for expansion.
HEALTHY
02
50–74 (Watch)
Action: Review in weekly CS meeting.
WATCH
03
25–49 (At-risk)
Action: CSM outreach within 48 hours.
AT-RISK
04
0–24 (Critical)
Action: Senior CSM escalation + Exec touch.
CRITICAL