Retention Framework
The Intervention Loop
Identify Risk Signal
ML model flags high-probability churn based on recency/frequency decay.
01
Contextual Discovery
Automated "Product-Market Fit" survey to understand friction points.
02
Targeted Intervention
Customer Success engagement or automated playbooks based on survey data.
03
Retention Feedback Loop
Validate if intervention shifted user behavior back to healthy baseline.
04
productquant.dev