Intent Separation
Differentiate between cancel, downgrade, and delete requests.
Reason Capture
Identify the specific objection before choosing the intervention.
Usage Context
Show current Success/Data risk rather than just generic copy.
Relevant Alternatives
Offer pauses, training, or right-sizing based on reason.
Consequence Clarity
Explicit warnings about data loss and account access end dates.
Event Loop
Measure every branch to learn which objections dominate.