Healthcare SaaS Case

What Stripe revealed beneath the surface

$252K
Current MRR
1,918 active subscriptions at $131.67 ARPU. Top-line looked healthy.
36.2%
Early churn share
Of all churn, 36.2% happened in the first 3 months. Activation problem.
$63K
Revenue at risk
586 delinquent customers in 30 days. Failed payments doubled in 5 months.
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