HIPAA compliance events are tracked to the minute. But nobody can answer: which features predict retention? When does a trial account complete their first clinical workflow? What separates a $500/mo practice from a $5,000/mo health system?

Book a 15-Minute Call See Pricing

The HealthTech analytics gap.

HealthTech companies over-invest in compliance tracking and under-invest in growth analytics. You know exactly when a provider submits a form. You have no idea why a practice that was active last month stopped logging in — or whether the EHR integration they set up last quarter is actually being used.

The regulatory layer creates a false sense of data maturity. You have HIPAA-compliant event logs. But they answer audit questions, not growth questions.

HIPAA-compliant event tracking without compromising patient data — compliance logs answer audit questions, not growth questions. The two instrumentation layers need to co-exist

The activation gap between trial signup and first clinical workflow completion — accounts that never reach a real clinical workflow event churn silently with no signal

Churn that follows EHR integration failures or regulatory changes — you lose accounts without knowing whether it was a product problem or a compliance event that broke the flow

Competitive intelligence gap on Epic, Athenahealth, and Meditech integrations — no signal for which accounts have connected which EHRs vs. those using only standalone features

What we've seen in HealthTech.

Three growth problems we've diagnosed and fixed in healthcare SaaS.

Healthcare Forms Platform

Three different user types — solo practitioners, multi-location practices, enterprise health systems — going through identical onboarding. Enterprise users churned at 3× the rate of solo practitioners. Not a product problem. A sequencing problem.

Healthcare SaaS — $5M–$15M ARR

85+ behavioral signals available in the analytics platform. None connected to a churn model. CS team was working from a spreadsheet of renewal dates — not risk scores. High-value accounts churned with no prior indication.

Healthcare SaaS — Analytics Audit

Analytics setup costing 10× what it should — with 10 data governance gaps, events answering zero business questions, and a platform that cost $20K–$50K/year for capabilities they weren't using.

The fix.

We build growth analytics on top of your existing compliance infrastructure. HIPAA-aware implementation. Event taxonomies that answer business questions, not just audit questions. Churn prediction that gives your CS team a weekly at-risk list — not a renewal calendar.

START HERE

Analytics Audit

$3,497 · 10 days

Full audit of your tracking setup. Compliance events scored, growth events identified, remediation roadmap delivered.

See full details →

FULL SYSTEM

The Foundation

$15K–$25K · 4–6 weeks

Analytics, experimentation, churn prediction, competitive intelligence — built and operational.

See The Foundation →

The metrics that actually predict retention.

Three HealthTech-specific signals your current analytics aren't surfacing.

ACTIVATION METRIC

Time-to-first-clinical-workflow

Not account creation. Not login. The moment a provider completes their first end-to-end clinical workflow — the event that predicts 90-day retention.

RETENTION DRIVER

Regulatory compliance rate

Accounts that complete compliance configurations within onboarding have measurably higher retention. Compliance depth is a product stickiness signal, not just a legal requirement.

EXPANSION SIGNAL

EHR integration depth

Number of active EHR connectors per account predicts expansion to additional sites and seats. Accounts with 2+ integrations have significantly lower churn than single-integration accounts.

CASE STUDY

47 → 12

Dashboards consolidated — opened daily instead of monthly

Healthcare SaaS. Full analytics redesign with HIPAA-aware event taxonomy. Sprint planning now runs on growth data, not audit logs. Read the case study →

Find out what's hiding behind your compliance data.

10 days. A complete picture of what your HIPAA-compliant event log is missing, where your clinical activation funnel breaks, and what EHR integration depth is telling you about expansion — with a prioritized fix plan. If the audit doesn't find meaningful gaps, you get a full refund.

HIPAA-aware implementation. Built on PostHog. Growth signals surfaced from data you already collect.

Book a 15-Minute Call See Pricing