"If you don't see a clear, actionable diagnosis of your growth constraint within 2 weeks, I'll refund the engagement fee in full. No questions, no conditions."

Clarity Defined

What counts as a clear diagnosis

A clear, actionable diagnosis isn't a vague summary or a list of generalities. It is a specific, evidence-based finding that tells you exactly where the bottleneck is and what to do about it.

A precisely identified growth constraint — not "your funnel needs work" but "your trial-to-paid conversion drops from 24% to 6% between day 7 and day 10 because users hit a collaboration wall without a team member invited."
Supporting evidence you can verify — session replays, conversion data, cohort breakdowns, user interview patterns. The conclusion is backed by data you can inspect yourself.
A specific, actionable recommendation — not "improve onboarding" but "add an empty-state invite prompt on day 3 with a live collaboration preview. Expected lift: +35% trial conversion."
Prioritised against everything else — you'll know why this constraint matters more than the other 12 things you could fix, and what the expected revenue impact is.

Fair Boundaries

What the guarantee doesn't cover

The guarantee covers our work product inside the two-week engagement window. It does not cover delays caused by things outside our control.

Implementation delays on your side — if we need access to your analytics, CRM, product, or customer records and the access isn't provided within 48 hours of request, the clock stops. We'll pick up where we left off once access is granted.
Scope changes mid-engagement — if you decide to redirect the diagnosis to a different area than originally agreed, the two-week window resets from the new starting point.
Pre-existing knowledge gaps — if your analytics tooling doesn't track the metrics needed for diagnosis, we'll identify what to instrument and recommend a path forward, but the actionable diagnosis is contingent on having data to analyse.
Force majeure — extended outages, platform migrations, or other events outside reasonable control.

In practice, none of these have come up. They're listed here so you know exactly where the boundaries are — no surprises either way.

Simple Process

How the guarantee works

If you're not satisfied after the two-week diagnosis period, here's exactly what happens:

1 Tell us you want the refund Send an email or a Slack message. That's it. No explanation required, no form to fill out, no manager approval chain.
2 We process it within 48 hours The full engagement fee is returned to the original payment method. No partial refunds, no processing fees, no "store credit."
3 You keep everything we produced Any analysis, frameworks, or findings we generated during the two weeks are yours to keep. No NDAs violated, no strings attached.
4 That's it No hard feelings. If your situation changes in the future, the door is open.

Ready to find your growth constraint?

Book a 30-minute call. No prep required. You'll walk away knowing exactly where your biggest growth opportunity is — whether we work together or not.

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Guaranteed: clear diagnosis in 2 weeks or your money back.